Customer Complaints

A Message to our customers,

At Bahrain Islamic Bank B.S.C, we place great importance on addressing customer complaints. Our unwavering goal is to provide you with the best possible service, leaving no room for dissatisfaction. However, we understand that issues can occasionally arise. In such cases, we want to assure you that we have established channels to allow you to express your grievances. Your feedback is invaluable to us, and we are fully committed to resolve any concerns you may have.

The Future of Banking

Complaint Logging Channels

  • Call our 24-Hour Contact Center On 17515151
  • Visit any of our branches and get in touch with a Customer Service Representative or a Branch Manager.
  • Write formally to our Complaints Officer, P.O. Box 5240 Manama, Bahrain; or email us at Complaints@bisb.com;
  • Or simply submit your complaint through the complaint form (“Complaint Form”) below:
  • Click Here for Customer Complaints Guide
One file only.
1 MB limit.
Allowed types: pdf, doc, docx, jpg, png, jpeg.

I hereby confirm that all the information I have provided is true and accurate to the best of my knowledge.

  • Bahrain Islamic Bank (BisB) requires the aforementioned information to effectively address my complaint.
  • BisB may need to share the details of my complaint and any relevant records with the business against which I have lodged the complaint and/or other pertinent, as deemed necessary.
  • BisB is fully committed to respecting my privacy and will make every effort to keep my personal information confidential.
  • BisB reserves the right to reclassify the nature of my complaint, at their discretion, as a request, enquiry, or complaint based on their assessment.