Coronavirus (COVID-19) Help & Support

Help & Support

Amid news about the coronavirus (COVID-19), we are committed to doing everything we can to meet the banking needs of our customers and the community. That’s why we’ve put in place additional support and advice to help customers impacted by the COVID-19.

We’re working around the clock to ensure that we provide you with solutions, support, and advice should you need it. We will use this page to inform you regarding the latest updates and announcements.

Banking on the Go

We urge customers to utilize our mobile application, BisB Digital, where they can perform the majority of their banking transactions from the comfort and safety of their homes. These include opening accounts in less than 5 minutes via selfie, settling credit card payments, topping up finances, updating customer details and much more. During this difficult time, we will continue to provide our customers with top quality banking services and the necessary resources to ensure their personal safety.

BisB Digital is at your service and is available on the Google Play Store and the App Store, utilize the platform and all it offers from the comfort of your home.

For any further inquiries and assistance, please contact us on 17515151

Financial Support

We understand our customers may be worried about the impact of coronavirus (COVID-19) and we are here to provide them with ongoing support during this difficult period. In line with the recommendations of the Central Bank of Bahrain, we are offering advisory services and various relief measures to our retail and corporate customers.

For any further inquiries and assistance, place contact us on 17515151

Retail Customers

We’ve announced the following measures to support our retail customers:

  • Bahraini customers who have already applied for personal, mortgage and auto-financing solutions as of 19 March 2020 will automatically receive 6 months deferral of installments without any fees, no profit on profit and no increase in profit rate, unless the borrower agrees for a shorter period or does not wish to avail any deferral.
  • Customers who have already applied for personal, mortgage and auto-financing solutions as of 19 March 2020 will automatically receive a deferral for March 2020 installment without any fees, no profit on profit and no increase in profit rate, unless the borrower agrees for a shorter period or does not wish to avail any deferral.
  • Customers who do not wish to avail the deferment service should request it via emailing callcentre@bisb.com, BisB Digital or contacting us on 17515151 before 30 April 2020.
  • For credit cards, the required minimum monthly payment will be set to zero from March to until August 2020.
  • Customers applying for new personal and auto financing solutions will receive up to 6 months grace period.
 Corporate Customers

We’ve announced the following support measures for our corporate customers:

  • Existing customers applying for any new drawdown will automatically receive up to 6 months grace period.
  • Existing customers will be offered up to 6 months grace period on their existing facilities.
  • Our relationship managers will be on standby to analyze and assess the liquidity positioning of our existing customers to suggest solutions that match their cash flow.
  • Cash collection services are also available for our customers at a very reasonable rate.
  • BisB Corporate Digital platform is available for free for all existing customers enabling them to perform all their banking needs without the need to visit the branch.

For further assistance, please contact your Relationship Manager or contact us on (+973) 17546159.

Stay Safe from Fraud

Fraudsters are exploiting coronavirus fears and are using it as an opportunity to attempt a variety of scams such as claiming to be the customer’s bank. We will never ask you to move money to a safe account or contact you to inquire about any data via email or SMS. Remember to always safeguard your banking data, your security is our top priority.

Further Support Options

Our branches and financial malls will remain open until further notice, locate your nearest branch by visiting the following link https://www.bisb.com/en/branch-locator

We urge you to utilize our banking platform, BisB Digital, which you can access anytime, anywhere to manage your everyday banking needs, such as transferring funds, checking your account balance and updating your details, requesting for a replacement card online, managing credit card payments and more.

IOS users can download the app from the App Store by clicking on the following link: https://apps.apple.com/bh/app/bisb-mobile/id1296859186

Android users can download the app from the Play Store by clicking on the following link: https://play.google.com/store/apps/details?id=com.veripark.bisbmobile

If you require further support, please do not hesitate to get in touch with us by contacting our call centre on (+973) 175151515.