Coronavirus (COVID-19) Help & Support

Help & Support

Amid news about the coronavirus (COVID-19), we are committed to doing everything we can to meet the banking needs of our customers and the community. That’s why we’ve put in place additional support and advice to help customers impacted by the COVID-19.

We’re working around the clock to ensure that we provide you with solutions, support, and advice should you need it. We will use this page to inform you regarding the latest updates and announcements.

Banking on the Go

We urge customers to utilize our mobile application, BisB Digital, where they can perform the majority of their banking transactions from the comfort and safety of their homes. These include opening accounts in less than 5 minutes via selfie, settling credit card payments, topping up finances, updating customer details and much more. During this difficult time, we will continue to provide our customers with top quality banking services and the necessary resources to ensure their personal safety.

BisB Digital is at your service and is available on the Google Play Store and the App Store, utilize the platform and all it offers from the comfort of your home.

For any further inquiries and assistance, please contact us on 17515151

Financial Support

We understand our customers may be worried about the impact of coronavirus (COVID-19) and we are here to provide them with ongoing support during this difficult period. In line with the recommendations of the Central Bank of Bahrain, we are offering advisory services and various relief measures to our retail and corporate customers.

For any further inquiries and assistance, place contact us on 17515151

Stay Safe from Fraud

Fraudsters are exploiting coronavirus fears and are using it as an opportunity to attempt a variety of scams such as claiming to be the customer’s bank. We will never ask you to move money to a safe account or contact you to inquire about any data via email or SMS. Remember to always safeguard your banking data, your security is our top priority.

Further Support Options

Our branches and financial malls will remain open until further notice, locate your nearest branch by visiting the following link https://www.bisb.com/en/branch-locator

We urge you to utilize our banking platform, BisB Digital, which you can access anytime, anywhere to manage your everyday banking needs, such as transferring funds, checking your account balance and updating your details, requesting for a replacement card online, managing credit card payments and more.

IOS users can download the app from the App Store by clicking on the following link: https://apps.apple.com/bh/app/bisb-mobile/id1296859186

Android users can download the app from the Play Store by clicking on the following link: https://play.google.com/store/apps/details?id=com.veripark.bisbmobile

If you require further support, please do not hesitate to get in touch with us by contacting our call centre on (+973) 175151515.