Operational Highlights

Retail Banking Division – Customer-Centric Focus

An excellent year of consolidation saw BisB’s Retail Banking division experience satisfactory expansion in all areas of its consumer business, with credit card growth leading the field. The continued enhancement of the Bank’s range of customer service offerings underpins the Bank’s customer-centric strategy. Significant growth was achieved in financing asset products, and in customer deposits.

Retail Banking Division – Customer-Centric Focus

An excellent year of consolidation saw BisB’s Retail Banking division experience satisfactory expansion in all areas of its consumer business, with credit card growth leading the field. The continued enhancement of the Bank’s range of customer service offerings underpins the Bank’s customer-centric strategy. Significant growth was achieved in financing asset products, and in customer deposits.

Retail Banking Division – Customer-Centric Focus

IT Infrastructure – Digitization Support

As the leader of the Bank’s digitization transformation strategy, IT Department has made enormous progress in the delivery of the infrastructure platforms to support the improved offerings to customers. The launch of the Retail Banking division’s ‘BisB Digital’ program has catalyzed the migration of customers to online, internet and mobile apps banking.

IT Infrastructure – Digitization Support

Financial Performance

BisB’s prudent financial management reflected strong growth of 11% in financing assets and a robust 22% increase in liabilities. Continued focus on management of the portfolio resulted in a considerably reduced level of non-performing assets.

Financial Performance

Brand, Marketing, and Corporate Communications - Revamp

In the latter part of 2017, BisB revamped its approach to the disciplines of highlighting its brand; introduced a keener emphasis on marketing profile; and realigned its corporate communications linkage, both internally and with its external business partners.

Brand, Marketing, and Corporate Communications - Revamp

Corporate and Institutional Banking – Transaction Banking Introduced

Corporate and Institutional Banking division performed well in 2017, with asset growth of 29% and deposits by 59%. The division initiated the Bank’s successful first Repo transaction, and leveraged the Sukuk portfolio, lowering the aggregate cost of funds to BisB. The introduction of the Bank’s Transactional Banking program heralded the launch of the cash management and trade finance platform.

Corporate and Institutional Banking – Transaction Banking Introduced

Enhanced Customer experience

Retail Banking Group’s successful launch of its ‘BisB Digital’ program, transforms the ability to offer customers state-of-the-art consumer banking services through online, internet and mobile apps. The introduction of Corporate and Institutional Banking division’s Transaction Banking program broadens the Bank’s ability to further serve its corporate clients.

Enhanced Customer Experience